POY2014

Celebrating 10 Years Of MADRIX

Home | Help & Support
FAQ - Frequently Asked Questions

This section lists common questions and quick answers regarding our products.

Please read through the list to make sure your question has not already been answered here
before asking the MADRIX distributor/dealer in your country.

 

 

Windows says it cannot start MADRIX 3.6d because of a problem with the digital signature!

Often, the error message reads: 'Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.' We can assure you that everything is alright with the MADRIX Software.

In order to solve this issue, please make sure
1) to have at least Service Pack 1 (SP1) installed for Microsoft Windows 7 and
2) please download and install the following hotfix (KB3033929) directly from Microsoft:
Hotfix For 32 Bit.
Hotfix For 64 Bit.

 

I cannot find my LED fixture. Can I still use it?

Yes, probably. MADRIX works with a fixture library that can be extended. Learn more here. Please note that MADRIX does not support fixtures, such as lasers, moving heads, or scanners.

 

I cannot control the white channel of my fixtures. What can I do?

In the MADRIX software, go to the menu Preferences > Patch Editor... and a new window opens. Then, navigate to Edit > Matrix Size... and set Color Depth to 4.

 

Several DMX channels are not working correctly. What can I do?

In the MADRIX software, go to the menu Tools > DMX Fader Tool... and a new window opens. Make sure to set deactivate all channels via All Off.

 

Which DMX512 interfaces are supported by the MADRIX software?

Please see this List Of Supported DMX Interfaces.

 

Which Art-Net nodes are supported by the MADRIX software?

Please see this List Of Supported DMX Interfaces.

 

Which firmware should I use for my devices?

Please always use the latest firmware available for any MADRIX hardware product. New firmware updates become available with new MADRIX software updates.

 

Top