No Madrix Key? - MADRIX Forum

No Madrix Key?

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De Pavia
Posts: 1
Joined: Fri Oct 19, 2018 2:02 pm

No Madrix Key?

Post by De Pavia » Fri Oct 19, 2018 2:06 pm

Hello
I just got my Neo interface and connected to Madrix actually appears on the device manager however Still working as demo with the legend No Madrix key can you please let me know what I miss?
Thanks in advance

Guertler
Support
Posts: 642
Joined: Tue Feb 04, 2014 10:47 am

Re: No Madrix Key?

Post by Guertler » Mon Oct 22, 2018 10:07 am

Hello De Pavia,
Welcome to the MADRIX forum.

If the connected MADRIX NEO will not unlock the MADRIX 3 software, it can have several reasons:

1.) Please make sure the driver of the MADRIX NEO are installed correctly. You can easily check it when you go to the "Windows Device Manager". In the "Windows Device Manager" you should find the NEO without any issue in the cathegory MADRIX Interfaces.

2.) The bought MADRIX NEO is only able to unlock MADRIX 2. You can check this when you go in MADRIX to "Help > About". In the "About" window you will find an overview of the connected MADRIX licenses.

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