Problem with upgraded version 5.1a

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nmohanlighting
Posts: 19
Joined: Wed Mar 22, 2017 1:19 pm

Problem with upgraded version 5.1a

Post by nmohanlighting »

Dear sirs
I Have recently upgraded Madrix 5.1a, in this version while selecting the lighting fixtures from library, I am not able to select most of the fixtures, message showing ''Fixtures could not be added''. Please help me how to solve this problem.
Guertler
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Posts: 880
Joined: Tue Feb 04, 2014 10:47 am

Re: Problem with upgraded version 5.1a

Post by Guertler »

Hello nmohanlighting,

Please double check the postition where you want to patch your desired fixtures. At this postion no other fixture should be already located.

If you can't patch a fixture to an empty area of the patch and the issue occurs again, please send us the used MADRIX setup and logfile via e-mail to info[at]madrix[dot]com.

To save the setup go to "File > Save Setup as..." and enter a name.

Before you save the logfile please connect the MADRIX 5 KEY and try to patch a fixture until the issue occurs. After the issue occured please go in MADRIX to "Tools > Logfile", click the button "Save As..." and enter a name for the Logfile.
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