3.6 works fine, 5.1 doesn't detect Nebulas - MADRIX Forum

3.6 works fine, 5.1 doesn't detect Nebulas

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tech108
Posts: 10
Joined: Fri Aug 31, 2018 12:07 am

3.6 works fine, 5.1 doesn't detect Nebulas

Post by tech108 » Tue Nov 05, 2019 11:38 pm

I'm having an issue with one of our Madrix setups. I have upgraded 2 of our other systems from 3.6 to 5 without issue. I am trying to upgrade another setup that uses 4 Nebulas (28 universes). The system works fine with my Madrix 3.6 key but when I move over to 5.1 (without changing anything) with a 5.1 key, none of the Nebulas show up in the device manager. I've tried loading the 3.6 device file, reinstalling Madrix, updating the Nebulas firmware, and checked my firewall is off. I can ping all the Nebulas fine, but for some reason Madrix 5.1 doesn't see them. Am I missing something obvious here?

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Schulze
Posts: 47
Joined: Fri Mar 22, 2019 4:21 pm
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Re: 3.6 works fine, 5.1 doesn't detect Nebulas

Post by Schulze » Wed Nov 06, 2019 11:51 am

Hi tech108,

Could you please send us an e-mail (including your setup) to info[at]madrix[dot]com?

Thank you.

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