Madrix 5.1b Corrupted Fonts - MADRIX Forum

Madrix 5.1b Corrupted Fonts

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plusone
Posts: 2
Joined: Mon Oct 07, 2019 6:59 am

Madrix 5.1b Corrupted Fonts

Post by plusone » Mon Oct 07, 2019 7:07 am

I'm having a problem with Madrix 5.1b and all fonts showing as garbage on most buttons and interface elements. This was a working installation that only started displaying this behavior after updating. I have tried uninstalling and reinstalling, as well as the various options in restore (i.e. default, fail-safe) and the problem is still present. System is Windows 7 x64.

Image
https://imgur.com/a/9i0HLp4

Any suggestions for fixing this?

Guertler
Support
Posts: 692
Joined: Tue Feb 04, 2014 10:47 am

Re: Madrix 5.1b Corrupted Fonts

Post by Guertler » Mon Oct 07, 2019 3:59 pm

Hello plusone,
Welcome to the MADRIX forum.

We want to analyze this issue more in deep and need some more information form you.
  • Can you please tell us if MADRIX 5.1b is the only software at your PC which has this issue?
  • Was an earlier version of MADRIX 5 running correctly?
  • Can you please send us a MADRIX 5 logfile via e-mail to info[at]madrix[dot] com when the used MADRIX KEY is connected?
    To save the logfile please go in MADRIX to "Tools > Logfile" (you can also click the "F6" key at our keyboard, click the button "Save As..." (it is the left button below the list) and enter a name for the Logfile

plusone
Posts: 2
Joined: Mon Oct 07, 2019 6:59 am

Re: Madrix 5.1b Corrupted Fonts

Post by plusone » Mon Oct 07, 2019 7:08 pm

Guertler wrote:
Mon Oct 07, 2019 3:59 pm
  • Can you please tell us if MADRIX 5.1b is the only software at your PC which has this issue?
Yes it is; other applications, including others using Qt, are fine.
Guertler wrote:
Mon Oct 07, 2019 3:59 pm
  • Was an earlier version of MADRIX 5 running correctly?
Yes it was, the last installed version was 5.1.
Guertler wrote:
Mon Oct 07, 2019 3:59 pm
  • Can you please send us a MADRIX 5 logfile via e-mail to info[at]madrix[dot] com when the used MADRIX KEY is connected?
Email sent

Guertler
Support
Posts: 692
Joined: Tue Feb 04, 2014 10:47 am

Re: Madrix 5.1b Corrupted Fonts

Post by Guertler » Wed Oct 09, 2019 1:58 pm

Hello plusone,

Our developers are analyzing the problem at the moment.

Tom
Posts: 3
Joined: Mon Dec 02, 2019 10:58 pm

Re: Madrix 5.1b Corrupted Fonts

Post by Tom » Mon Dec 02, 2019 11:01 pm

Hi i've got a Madrix basic key and I have de same problem ... It's working with my laptop but it doesn't work with my home computer .

Tom
Posts: 3
Joined: Mon Dec 02, 2019 10:58 pm

Re: Madrix 5.1b Corrupted Fonts

Post by Tom » Tue Dec 03, 2019 12:29 pm

I got the same problem with another PC with win7...

Schulze
Posts: 63
Joined: Fri Mar 22, 2019 4:21 pm
Contact:

Re: Madrix 5.1b Corrupted Fonts

Post by Schulze » Tue Dec 03, 2019 12:55 pm

Hi Tom,

Can you please send us a MADRIX 5 logfile via e-mail to info[at]madrix[dot] com when the used MADRIX KEY is connected?
To save the logfile please go in MADRIX to "Tools > Logfile" (you can also click the "F6" key at our keyboard, click the button "Save As..." (it is the left button below the list) and enter a name for the Logfile.

Did you install other software after the installation of MADRIX?
Furthermore could you please send us some screenshots of the MADRIX GUI?

Thanks in advance!

Tom
Posts: 3
Joined: Mon Dec 02, 2019 10:58 pm

Re: Madrix 5.1b Corrupted Fonts

Post by Tom » Tue Dec 03, 2019 4:54 pm

No i didn't install any software before instalation .
I've re install Madrix 5.2 on a another computer and i have same problem.
I reinstall Madrix 5 original it's almost the same probleme but i have more menu in french .
Do you have the font of Madrix .
I think this font is corrupted ...
I sent my log file by mail.
Thx

Schulze
Posts: 63
Joined: Fri Mar 22, 2019 4:21 pm
Contact:

Re: Madrix 5.1b Corrupted Fonts

Post by Schulze » Thu Dec 05, 2019 10:39 am

Hi Tom,

Thank you for providing the information.
We will further analyze the issue and keep you updated!

Thank you for your patience.

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