Madrix 5 No Key Error

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tstdxb
Posts: 2
Joined: Sun Feb 21, 2021 8:17 am

Madrix 5 No Key Error

Post by tstdxb »

hi,

I am facing difficulty to run the Madrix 5 software, there is already a Madrix key, but it is not getting recognized by the software, below is the video to show the error.

https://1drv.ms/v/s!AtVWYIOoTyWpiFCQyWt ... R?e=gAbsGd

kindly support me, and if the key has been damaged or something else would be the problem?

Regards,

Trinity.
Guertler
Support
Posts: 752
Joined: Tue Feb 04, 2014 10:47 am

Re: Madrix 5 No Key Error

Post by Guertler »

Hello tstdxb,
Welcome to the MADRIX forum.

Please perform a MADRIX KEY firmware update. Therefor please navigate in MADRIX 5 to "Help > MADRIX KEY > Update MADRIX KEY Firmware".

If the firmware update will not solve the issue, please send us a MADRIX 5 logfile when the KEY is connected via e-mail to info[at]madrix.com
To save the logfile please navigate in MADRIX to "Tools > Logfile", click the button "Save As..." and enter a name for the Logfile.
tstdxb
Posts: 2
Joined: Sun Feb 21, 2021 8:17 am

Re: Madrix 5 No Key Error

Post by tstdxb »

Hi Guertler,
i will try this method and update you soon.
thank you so much for the reply, much appreciated.
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