MADRIX Forum • LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)
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LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)

Posted: Sat Oct 23, 2021 8:27 pm
by hakan.koc.jtk
Hi

LUNA16 + MADRIX 5 (Basic Licence)
No Signal Output at DMX Outputs 9-16; where Outputs 1-8 work fine (both tested with USB & Art-Net,Ethernet
All outputs ON (1-16); tested also with DMX In ON or OFF

Tested with default MADRIX Setup or custom patching setup
DMX Watcher shows DMX Out as per the program, yet no physical output signal at the Luna16 Outputs 9-16

DMX signal is tested with Swisson XMT-350

Looking forward to receiving your support

Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)

Posted: Mon Oct 25, 2021 10:20 am
by Guertler
This issue report was also send via e-mail.

It was a hardware issue especially in this LUNA 16.
The issue has been already solved.

Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)

Posted: Thu Nov 11, 2021 7:28 am
by richardshodges
Tile Installer
Hey! May I know how did you fixed this issue?

Richard

Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)

Posted: Fri Nov 12, 2021 2:53 pm
by Schulze
Hi richardshodges,

In such cases the device needs to be sent back to us alongside with an filled-out RMA document. The device will be then repaired in-house. If you open or manipulate the device yourself, you will loose warranty. Just contact us if you are facing hardware issues!

Thank you.