Animation problem

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Dr.
Posts: 6
Joined: Tue Feb 02, 2021 5:45 pm

Animation problem

Post by Dr. »

Hi,

I will upload a video of the building that we have done animations for.
Link to video: https://vimeo.com/625221728
WeTransfer with better quality: https://we.tl/t-YjkrzrJAY8
The animation is working OK, until 20:48:06, after that time, the top row stops somewhere from the middle, and the rest of the night it doesn't change, the animation is not working on that segment.

I used Aura 32 combined with Luna 16 and Luna 4. Each row represents 1 DMX universe. The last row is powered by 4 power supplies, (1 PSU = 4 vertical lines).

Can this be a software issue? Or something else?
What are your thoughts? What should I look for? What should I check on the building or in the software?

Thank you in advance.
Guertler
Support
Support
Posts: 779
Joined: Tue Feb 04, 2014 10:47 am

Re: Animation problem

Post by Guertler »

Hello Dr.

To analyze this problem more in deep we are in need of some more information.
Can you please send us the SD Card content of the AURA via e-mail to info[at]madrix[dot]com?
Furthermore please tell the steps to get the top row working again.
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