MADRIX Forum

Hello carlivo, . For a detailed analysis we will need the MADRIX setup and logfile. Please plug the NEO and the Art-Net nodes to your PC, open your created setup. Now please save the setup and logfile and send it to info[at]madrix[dot]com. . To save the logfile, please go in MADRIX to Tools > Logfil...

Hello carlivo, . It is not possible to reset the NEO. Can you please explain what is the problem with MADRIX 2.14 and the NEO. Also please let us know which windows operating system do you use. Is it a 32 bit or a 64 bit installation of windows? . We are looking forward to hearing from you! Thank you

Hello cyberstalker292, . Welcom to the MADRIX forum. . When you will use several Light O Rama controllers for your light show you have to send a DMX signal to every LOR controller. Therefor you have to set up a different start channel for each LOR controller. If this is possible please ask the LOR m...

Hello fred love,
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Could you exchange the MADRIX KEY?
The exchange from MADRIX KEY dvi to MADRIX KEY basic is free of charge and also feasible without sending the KEY back.
Please contact your dealer.
We are looking forward to hearing from you!
Thank you.

Hello fred love, . The plugged MADRIX KEY is a KEY dvi. This KEY unlocks 307200 DVI pixels. With this KEY you will not be able to send data via DMX or Art-Net. . You will find out which MADRIX KEY is plugged, please go in MADRIX to "Help > About". . If you want unlock MADRIX for DMX output...

Hello fred love,
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Can you please also share the MADRIX setup and logfile?
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To save the logfile please go in MADRIX to "Tools > Logfile" and click "Save to File"
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Thank you.

Hello fred love, Welcome to the MADRIX forum. . It seems there is an issue in the Art-Net configuration respectively in the IP-Address assignment between the used network interface card of the PC and the Art-Net nodes. . Please make sure that all Art-Net devices operates in the same IP-Address range...

Hey everyone,
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piXLfactory has sent us the setup and logfile.
The problem was: The used MADRIX KEY is a KEY basic which unlocks 16 DMX universes. But in total 18 DMX universes will be needed.
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The solution is to upgrade to MADRIX KEY professional. This KEY unlocks 64 DMX universes.

Hello piXLfactory.
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You can send the setup and logfile to info[at]madrix[dot]com
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Thank you.

Hello Angus,
Welcome to the MADRIX forum.
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Can you please explain a little bit what you try to do with the extension port of the MADRIX PLEXUS? Do you want it to use it for input or output?
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I am looking forward to hearing from you!
Thank you.