Madrix Crashes Randomly - Memory Leak Suspected.
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arkalpha64
- Posts: 1
- Joined: Sat May 10, 2025 8:27 pm
Madrix Crashes Randomly - Memory Leak Suspected.
Hi everyone,
I've been experiencing random crashes with Madrix 5 for a few weeks now, and I'm struggling to pinpoint the cause. It seems to happen regardless of the fixture count, the complexity of the effects, or the duration of the show. Sometimes it crashes after just a few minutes, other times it runs for several hours before failing.
I've checked my system specs, and everything seems to be within the recommended parameters. I have ample RAM, a decent CPU, and a dedicated graphics card. I've also tried different versions of Madrix 5, but the issue persists.
I suspect it might be a memory leak, as the RAM usage seems to increase steadily over time before the crash. Has anyone else encountered a similar problem? Any suggestions on how to diagnose or resolve this issue?
Here are some additional details about my setup:
* Madrix Version: 5.6 (but also tried 5.5 and 5.4)
* Operating System: Windows 10 Pro
* RAM: 32GB
* CPU: Intel Core i7-8700K
* Graphics Card: NVIDIA GeForce RTX 2070
* DMX Interface: Enttec DMX USB Pro Mk2
* Fixture Count: Varies, but crashes occur even with a small number of fixtures
Any help or insights would be greatly appreciated! Thanks in advance.
I've been experiencing random crashes with Madrix 5 for a few weeks now, and I'm struggling to pinpoint the cause. It seems to happen regardless of the fixture count, the complexity of the effects, or the duration of the show. Sometimes it crashes after just a few minutes, other times it runs for several hours before failing.
I've checked my system specs, and everything seems to be within the recommended parameters. I have ample RAM, a decent CPU, and a dedicated graphics card. I've also tried different versions of Madrix 5, but the issue persists.
I suspect it might be a memory leak, as the RAM usage seems to increase steadily over time before the crash. Has anyone else encountered a similar problem? Any suggestions on how to diagnose or resolve this issue?
Here are some additional details about my setup:
* Madrix Version: 5.6 (but also tried 5.5 and 5.4)
* Operating System: Windows 10 Pro
* RAM: 32GB
* CPU: Intel Core i7-8700K
* Graphics Card: NVIDIA GeForce RTX 2070
* DMX Interface: Enttec DMX USB Pro Mk2
* Fixture Count: Varies, but crashes occur even with a small number of fixtures
Any help or insights would be greatly appreciated! Thanks in advance.
Re: Madrix Crashes Randomly - Memory Leak Suspected.
Hi arkalpha64,
Thank you for your report.
Please send us a MADRIX 5 logfile to info[at]madrix[dot]com to further analyze the issue. To save the logfile please start MADRIX and select "Tools" > "Logfile...", click the button "Save As..." and enter a name for the logfile.
Additionally please double check if there is a *.dmp file in the following folder:
C:\ProgramData\MADRIX5\CrashDumps
If yes, please also send us this file.
Thanks in advance!
Thank you for your report.
Please send us a MADRIX 5 logfile to info[at]madrix[dot]com to further analyze the issue. To save the logfile please start MADRIX and select "Tools" > "Logfile...", click the button "Save As..." and enter a name for the logfile.
Additionally please double check if there is a *.dmp file in the following folder:
C:\ProgramData\MADRIX5\CrashDumps
If yes, please also send us this file.
Thanks in advance!