MADRIX Forum

Hi Josh,

Welcome to the MADRIX Forum.

Please send us the logfile containing the error code via e-mail to info[at]madrix[dot]com.

Thanks in advance!

Hi CoolB,

Sorry, but you can't use the "Record Editing" and the "DXD Conversion" options for the MADRIX AURA. For now you can only use the DXD Conversion in combination with a MADRIX PLEXUS. Nevertheless this is on our feature list for future MADRIX 5 releases.

Hi CARLOSLUCES512, The huge resolution is the main issue. Given that your CPU is already nearly completely utilized, it seems to be not sufficient to handle this huge matrix size. NDI is using a compression in order to transmit the content, therefore a decompression on the receiver side is also need...

Hi CARLOSLUCES512, Which resolution does the NDI stream have and which Matrix Size do you use in MADRIX 5? The down or upscaling of the NDI stream requires additional performance. If your CPU is already utilized higher than 80%, this could of course lead to a utilization of 100%. THe GPU is used to ...

Hi RichardTaylor, Welcome to the MADRIX forum! The MADRIX LUNA is able to receive data via Art-Net / sACN or USB. Here you will find further information: https://help.madrix.com/luna/html/hidd_madrix_5.html https://www.madrix.com/downloads/datasheets/Datasheet_MADRIX_LUNA.pdf I hope this helps you!

Hi pixoutserver,

Sorry, but it is not possible to run MADRIX 5 on Windows 11 ARM64. This operating system is not supported.
Please use Windows 10 (64 bit) as stated in the system requirements of MADRIX 5.

Thank you!

Hi sebkowski, Welcome to the MADRIX forum! For now there is no MADRIX plugin for the Stream Deck. We will list your request as feature request. Nevertheless you can utilize the existing remote control options in MADRIX 5 to control the software with a Stream Deck. Those are for example: - MIDI - Art...

Hi andyesl, Thank you for your request. I will forward it to our developers! in the mean time, does anyone have any tips on streamlining the creation of large intensity groups? - No sorry, as you need to manually change the 'ChannelConfig.xml'. - If you need assistance in doing so, please don't hesi...

Hi brisaacs, Welcome to the MADRIX forum! In order to further analyze the issue please send us a MADRIX 5 logfile to info[at]madrix[dot]com. To save the logfile please start MADRIX and select "Tools" > "Logfile...", click the button "Save As..." and enter a name for the...

Hi viktorcordero, Welcome to the MADRIX forum! The MADRIX NEO enables the data output for MADRIX 3. If you want to use MADRIX 5 you will need a MADRIX 5 license, for example a MADRIX 5 start license. If you send us your MADRIX NEO serial number via e-mail to info[at]madrix[dot]com we can send you th...