USB Key not detected

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brisaacs
Posts: 2
Joined: Wed Mar 09, 2022 8:00 pm

USB Key not detected

Post by brisaacs »

Our USB key has stopped being detected by MADRIX and now we are stuck without being able to output. Tried updating the firmware, but that did not fix the problem. Is there any workaround for this? Do I need to get a replacement key?
Schulze
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Posts: 199
Joined: Fri Mar 22, 2019 4:21 pm
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Re: USB Key not detected

Post by Schulze »

Hi brisaacs,

Welcome to the MADRIX forum!

In order to further analyze the issue please send us a MADRIX 5 logfile to info[at]madrix[dot]com. To save the logfile please start MADRIX and select "Tools" > "Logfile...", click the button "Save As..." and enter a name for the logfile. Please make sure to have your MADRIX KEY connected during the creation of the logfile.

Thank you!
brisaacs
Posts: 2
Joined: Wed Mar 09, 2022 8:00 pm

Re: USB Key not detected

Post by brisaacs »

Thank you. I submitted the logfile to the address. I look forward to hearing from you.
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