LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)

[hakan.koc.jtk]

Hi

LUNA16 + MADRIX 5 (Basic Licence)
No Signal Output at DMX Outputs 9-16; where Outputs 1-8 work fine (both tested with USB & Art-Net,Ethernet
All outputs ON (1-16); tested also with DMX In ON or OFF

Tested with default MADRIX Setup or custom patching setup
DMX Watcher shows DMX Out as per the program, yet no physical output signal at the Luna16 Outputs 9-16

DMX signal is tested with Swisson XMT-350

Looking forward to receiving your support

[Guertler]

This issue report was also send via e-mail.

It was a hardware issue especially in this LUNA 16.
The issue has been already solved.

[richardshodges]

Tile Installer
Hey! May I know how did you fixed this issue?

Richard

[Schulze]

Hi richardshodges,

In such cases the device needs to be sent back to us alongside with an filled-out RMA document. The device will be then repaired in-house. If you open or manipulate the device yourself, you will loose warranty. Just contact us if you are facing hardware issues!

Thank you.

[olivia1443]

Hi richardshodges, Mary

In such cases the device needs to be sent back to us alongside with an filled-out RMA document. The device will be then repaired in-house. If you open or manipulate the device yourself, you will loose warranty. Just contact us if you are facing hardware issues!

Thank you.

What would I do now? My partner opens the device himself.

[Fritzsche]

What would I do now? My partner opens the device himself.

Please contact our team via e-mail at info[at]madrix.com

[olivia1443]

What would I do now? My partner opens the device himself. lead generation

Please contact our team via e-mail at info[at]madrix.com

Will do that, Thanks to you.

[richardshodges]

Hi richardshodges,
www.chandlerconcreteworks.com
In such cases the device needs to be sent back to us alongside with an filled-out RMA document. The device will be then repaired in-house. If you open or manipulate the device yourself, you will loose warranty. Just contact us if you are facing hardware issues!


Thank you.

Sorry if it took me so long to reply, and yes, it worked. Thank you so much for your assistance.

[richardshodges]

What would I do now? My partner opens the device himself.

spa design
Please contact our team via e-mail at info[at]madrix.com

Did you receive my email? I didn't get any response from your team. Thanks.

[Guertler]

Hello richardshodges,

We didn't receive your e-mail. Can you please send it again?
Thank you.