LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)
Moderator: MADRIX Team
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LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)
Hi
LUNA16 + MADRIX 5 (Basic Licence)
No Signal Output at DMX Outputs 9-16; where Outputs 1-8 work fine (both tested with USB & Art-Net,Ethernet
All outputs ON (1-16); tested also with DMX In ON or OFF
Tested with default MADRIX Setup or custom patching setup
DMX Watcher shows DMX Out as per the program, yet no physical output signal at the Luna16 Outputs 9-16
DMX signal is tested with Swisson XMT-350
Looking forward to receiving your support
LUNA16 + MADRIX 5 (Basic Licence)
No Signal Output at DMX Outputs 9-16; where Outputs 1-8 work fine (both tested with USB & Art-Net,Ethernet
All outputs ON (1-16); tested also with DMX In ON or OFF
Tested with default MADRIX Setup or custom patching setup
DMX Watcher shows DMX Out as per the program, yet no physical output signal at the Luna16 Outputs 9-16
DMX signal is tested with Swisson XMT-350
Looking forward to receiving your support
Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)
This issue report was also send via e-mail.
It was a hardware issue especially in this LUNA 16.
The issue has been already solved.
It was a hardware issue especially in this LUNA 16.
The issue has been already solved.
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- Posts: 5
- Joined: Sun Nov 07, 2021 4:09 pm
Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)
Hi richardshodges,
In such cases the device needs to be sent back to us alongside with an filled-out RMA document. The device will be then repaired in-house. If you open or manipulate the device yourself, you will loose warranty. Just contact us if you are facing hardware issues!
Thank you.
In such cases the device needs to be sent back to us alongside with an filled-out RMA document. The device will be then repaired in-house. If you open or manipulate the device yourself, you will loose warranty. Just contact us if you are facing hardware issues!
Thank you.
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- Posts: 2
- Joined: Tue Apr 26, 2022 11:08 am
Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)
What would I do now? My partner opens the device himself.Schulze wrote: ↑Fri Nov 12, 2021 2:53 pm Hi richardshodges, Mary
In such cases the device needs to be sent back to us alongside with an filled-out RMA document. The device will be then repaired in-house. If you open or manipulate the device yourself, you will loose warranty. Just contact us if you are facing hardware issues!
Thank you.
Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)
Please contact our team via e-mail at info[at]madrix.comolivia1443 wrote: ↑Tue Apr 26, 2022 11:16 am What would I do now? My partner opens the device himself.
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- Posts: 2
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Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)
Will do that, Thanks to you.Fritzsche wrote: ↑Tue Apr 26, 2022 11:50 amPlease contact our team via e-mail at info[at]madrix.comolivia1443 wrote: ↑Tue Apr 26, 2022 11:16 am What would I do now? My partner opens the device himself. lead generation

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Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)
Sorry if it took me so long to reply, and yes, it worked. Thank you so much for your assistance.Schulze wrote: ↑Fri Nov 12, 2021 2:53 pm Hi richardshodges,
www.chandlerconcreteworks.com
In such cases the device needs to be sent back to us alongside with an filled-out RMA document. The device will be then repaired in-house. If you open or manipulate the device yourself, you will loose warranty. Just contact us if you are facing hardware issues!
Thank you.
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- Posts: 5
- Joined: Sun Nov 07, 2021 4:09 pm
Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)
Did you receive my email? I didn't get any response from your team. Thanks.Fritzsche wrote: ↑Tue Apr 26, 2022 11:50 amspa designolivia1443 wrote: ↑Tue Apr 26, 2022 11:16 am What would I do now? My partner opens the device himself.
Please contact our team via e-mail at info[at]madrix.com
Re: LUNA16 - DMX OUT 9-16 DOES NOT WORK (NO SIGNAL)
Hello richardshodges,
We didn't receive your e-mail. Can you please send it again?
Thank you.
We didn't receive your e-mail. Can you please send it again?
Thank you.